Luke Cook is an accomplished engineering leader with over 11 years of experience in designing, standardising, and delivering global technology solutions. Currently serving as Head of Client Experience Engineering, Luke leads teams dedicated to creating scalable, consistent frameworks that enhance client experience and operational efficiency. Across more than a decade in the industry, Luke has progressed through roles in technical project management, design architecture, and global standards leadership. Luke has extensive experience in defining and implementing technical standards that ensure reliability and uniformity across worldwide deployments. A key part of Luke’s career has been building and managing high-performing teams, including global Subject Matter Experts and engineering specialists, to provide proactive support and deliver complex projects at scale.

Passionate about standardisation and process optimization, Luke combines deep technical knowledge with a collaborative leadership style to drive innovation and deliver exceptional client outcomes.