SUPPORT

High support costs and slow incident resolution often means extended system downtime, a poor user experience and reduced workplace performance.

Customers frequently lack global visibility of AV systems and their performance, leading to increased support costs, poor decision making and higher risk of system failures.

Many different support contracts, from different vendors, with inconsistent service quality, means a governance headache for our customers.

Difficulty in maintaining InfoSec compliance across multiple vendors can lead to inconsistencies with security standards, significant management efforts and increased risk of reputational damage.

Inefficient energy use and support costs can negatively impact corporate sustainability goals, increase running costs and lead to more frequent system downtime.

WV can provide global asset and configuration management for full estate visibility, faster fault resolution and improved estate optimisation planning.

Our SUPPORT service provides faster incident resolution, with around the clock remote support and effective use of management and monitoring tools. This ensures we minimise downtime, reduce operating costs and ultimately improve your end user experience.

WV minimises security risks, reduces exposure to outdated software vulnerabilities and simplifies operations by prioritising SUPPORT standardisation in every design. We take a 'remote first' approach in our PORTFOLIO designs to maximise support efficiency and security requirements.

WV provide cost effective contract aggregation with competitive pricing, where you benefit from remote support optimised solutions.

We enable smarter decision making and faster incident resolution by centralising our global team around data-driven operations and insights from our global knowledge base.

Energy efficient systems contribute to corporate sustainability goals, reduced operating costs and increased operational efficiency. That's why WV makes this a key component of our PORTFOLIO system design to drive an optimised SUPPORT service.

WV can provide global asset and configuration management for full estate visibility, faster fault resolution and improved estate optimisation planning.